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Accessibility

Last Updated: 03 Apr 2024

At this centre we provide the following facilities to make the centre accessible to everyone.
  • Accessible parking
  • Step-free access to the centre (some heritage areas have steps, please call for more information)
  • Accessible toilets
  • Single floor facility
  • Lockers at low levels. Wheelchair suitable lockers available
  • Accessible shower and changing facilities
  • Non-slip floors
  • Wider and automatic doors (some heritage area doors are not wider, please call for more information)
  • Personal Assistance and Carer passes are available
  • Autism friendly / sensory room can be provided if requested in advanced and subject to availability
  • Prayer room can be provided if requested in advanced and subject to availability  
  • Assistance dogs may stay in a specified location while you exercise. To help us ensure a suitable place is available on your arrival, please contact us ahead of coming in. Our phone number is 01952 603003

 



This accessibility statement outlines how accessible this website and third-party booking and membership application is and what measures are being taken to improve its accessibility status.

Accessibility on this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • some interface elements do not have sufficient colour contrast. For example, buttons, images, text and hovering on buttons
  • some links or controls open new windows or frames without a warning
  • some of our images do not have alternative (alt) text descriptions
  • some link text is not meaningful and within context
  • our cookie modal dialog does not have a descriptive dialog title

We will continue to improve accessibility across this website inline with WCAG guidelines. This work is being carried out throughout 2021.


Accessibility of third-party booking and membership application (Legend)

The booking and memberships system used on this website is a third-party application supplied by Legend and is used to support bookings and memberships at Lilleshall House. This accessibility statement outlines how accessible this application is and what measures are being taken to improve its accessibility status. 


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this application is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this application are not fully accessible:

  • issues with some form elements including duplicate ID's, missing or duplicate control labels
  • missing alt text
  • nested tables which some screen readers may find difficult to read
  • issues when trying to navigate using a keyboard
  • duplicate page titles on different pages
  • missing site map
  • low contrast of some text and buttons

We will continue to work with our third party supplier, Legend, to improve accessibility across their application inline with WCAG guidelines. This work is being carried out throughout 2021.

 

Feedback

We welcome your feedback on the accessibility of this website and third-party booking and membership application. If you are having difficulty viewing or navigating the content, notice any functionality that you believe is not fully accessible to people with disabilities, or have any suggestions on how we might improve accessibility please  stating "Accessibility" in your message.

 

Date

This statement was created on 28th April 2021.

 

 

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